Reach a human at support@kestreltv.com
Your share is 55% of what the brand paid for that view, after processing. Brands pay 1¢ to 4¢ a finished view depending on how long the video is, so each one is worth between about half a cent and 2¢ to you — $0.0106 for a 15-second clip. What that adds up to depends on how many paid clips are waiting for you on a given day, which at launch will be a handful rather than a feed full. If that sounds low, it is — it is also the truth, and we would rather say so here than have you work it out in week three.
Either you scrolled past before it qualified, or you have hit the daily cap. The receipt at the bottom of each clip says which.
Because each brand sets what one completed view of its video is worth, and they do not all arrive at the same number. Your share is always 55% of that price after processing, so a clip that pays more does so because the brand paid more — the receipt shows you both figures.
Once your balance reaches $5 you can request a cash out. New earnings are held for 14 days first, because advertisers and survey partners can reverse a view or a completion weeks after it happened, and we would rather wait than take money back off you afterwards. Cash out opens when the app leaves preview; until then a balance simply accrues.
No. Nothing to connect to begin earning. We ask for payout details and verify your identity only when you first cash out.
Possibly. Where the law requires it, we report what we pay you to the tax authorities — in the US, once your payouts pass the yearly reporting threshold. We cannot give you tax advice — talk to someone who can.
In the app: Settings → Account → Delete account. It closes the account at once and signs you out everywhere. Your earnings ledger and view records are kept as financial and anti-fraud evidence, under an id that no longer belongs to anyone — and you can ask us to erase that link too, by writing to privacy@kestreltv.com. The Privacy Policy spells it out. Cash out first if you can — a balance below the payout threshold is forfeited when the account closes.
Email support@kestreltv.com with your account id (You → Account in the app) and roughly when it happened. Every payable event is logged in your ledger, so it is usually quick to trace.
Partnership enquiries go to hello@kestreltv.com. Licensing, rates and reporting are covered on the page for brands.